PST Smart Solutions Holding GmbH & Co. KG Active Management Holding Heiligenhaus, North Rhine-Westphalia
Agents answer calls, book appointments and relieve inbox and calendar — around the clock, without waiting time. Where many providers fail at data protection, we implement securely and GDPR-compliant in shielded infrastructure.
Discuss AgentsA voice agent answers incoming calls, responds to recurring questions and books appointments directly into your calendar — no hold queue, even outside business hours.
This noticeably relieves your team and often replaces costly call-center outsourcing. Particularly effective for industry-specific workflows that we connect cleanly once — and then operate reliably.
No missed call — at night, on weekends and at peak times.
Real-time availability, entered straight into your calendar.
Standard inquiries answered automatically — your team stays free.
An assistant agent manages emails, drafts replies, keeps the calendar in order and retrieves information from your document repository — operated via one central, familiar interface.
This gives management and teams relief that would otherwise require a personal assistant — in a shielded, GDPR-compliant environment with clearly controlled access.
We clarify which conversations or tasks the agent should take on — and where the boundaries are drawn cleanly.
Connection to calendar, telephony, inbox and domain systems — including the necessary data foundation.
We test dialogues and workflows on real cases until tone, accuracy and handovers are right.
Ongoing, monitored operation with continuous improvement — the agent learns with your needs.
Many phone and assistant solutions on the market are not GDPR-compliant — and therefore a legal risk. We operate agents in shielded infrastructure within the European data protection area, with clearly governed access and clean logging.
We offer voice and mail agents as ongoing support (monthly, including operation and maintenance) or as a defined onboarding project — depending on complexity and industry.
Individual quote on request.